Knowledge Base
We're here to help! At GASLAND, we’re committed to providing high-quality products and excellent customer service. Whether you have questions about your order, need technical assistance, or want to learn more about our appliances, our support team is ready to assist you.
Frequently Asked Questions
General
Power Rate of the Cooktop
The first point that you need to consider when looking for an induction cooktop is the power rate. A higher power rate ensures faster cooking, though it may also cost more. Most of the induction cooktops rate between 1000-2000W. So, if you need something that helps you cook faster, you need to opt for an induction cooktop with a higher power rate.
Pre-set Menu
For the convenience of the users, some of the latest induction cooktops come with a pre-set menu. Depending on the dish that you cook, the pre-set menu adjusts the temperature of the appliance. So, whether you are boiling milk, making rice, roti and frying vegetables, the induction cooktop adjusts the temperature accordingly so that you get perfectly cooked dishes with a single touch.
Safety Features
This is another important factor to consider when looking for an induction cooktop. Modern induction cooktops such as the one from KENT comes with an auto-pan detection feature, which ensures heating is turned-off as soon as you remove the cookware from the cooktop. In addition, if you forget to switch off the appliance, the cooktop will automatically switch off if the pan is too hot.
Pan Size of the Cooktop
Every induction cooktop comes with a minimum and maximum pan size. If the cookware is smaller than the supported pan size, the cooktop will not detect the pan and won’t start heating the pot. The size of the cookware needs to match the coil size of the induction cooktop for maximum efficiency.
Portability of the Cooktop
Depending on the preference of the users, they can choose from portable or fixed cooktops. A portable induction cooktop makes it convenient for the user to take the appliance anywhere they want. Whether you are planning to cook on your rooftop or backyard, a portable cooktop makes it easy to carry the appliance anywhere.
Top-rated gas cooktops come with automatic ignition. When you turn the knob of the gas stove, it ignites the gas in the burner. Also, look for easy control knobs that are comfortable for grip.
Burner caps- Wash the burner caps with hot, soapy water and a soft cloth. Do not soak the burner caps. Rinse and then dry thoroughly. Nonabrasive cleaners and liquid cleaners may also be used.
Burner bases- Make sure the cooktop has cooled completely before cleaning the burner bases. Clean the burner bases with hot water, mild detergent, and a soft cloth. Use a stiff nylon toothbrush to clean the port openings and do not scratch or gouge them. Rinse and dry thoroughly.
Gas igniters- After the igniters have cooled down, carefully wipe the igniters with a cotton swab dampened with water. Gently scrape the soil off with a toothpick. Avoid exposing the igniters to excessive water, as a damp igniter may not light up. Remove any lint that may remain after cleaning.
Stainless steel surfaces- Clean stainless steel areas by using mild soapy water and a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.
Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, black stainless steel, or appliance interiors.
Porcelain surfaces- Immediately wipe up acid spills like fruit juice, milk, and tomatoes with a dry cloth. Do not use a damp sponge or cloth on hot porcelain. When the porcelain is cool, clean it with hot, soapy water and a soft cloth. Rinse and dry. It is normal for porcelain to show fine lines with age due to exposure to heat and food.Painted surfaces- Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use powdered cleaners, steel wool pads, oven cleaners, and other abrasive cleaning materials.
When you are looking for a gas cooktop here are some factors you should consider: the number of burners required, the material of the burners, and features like automatic ignition.
Customer Service
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Once your order ships out, you will receive an email with your tracking number(s). Please search the tracking provided on the corresponding shipping carrier website to view the estimated day of delivery.
You can contact our customer service if you have some questions on your orders.
Here is our customer service email: support@gaslandchef.com
No, we only process the order after you fulfill the payment.
About Shipping
GASLAND covers the shipping for all orders across the US.
We try our best to ship your order the day you have ordered on normal business days.
Shipping Time: Standard shipping: 3-7 business days. LTL shipping: 8-15 natural days.
Express shipping: 2-4 Days
Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at service@gaslandchef.com if it happens.
We do! You will have the option to select express shipping at checkout at an additional cost. Online few products allows 2 business days expedited delivery. Pllease check with customer service team before you choose this shipping method.
About Tax
Tax will be counted at checkout.
About Stocks
Basically the product available to place the order is instock. For bulk order or wholesale quote, please email us at service@gaslandchef.com to get a quote and check the stocks.